Wavelink Enabler Issues – A story of the Subpar Enablers
By: Brenton Blawat
Yet again we hit a frustrating snag with the Wavelink Enabler and I have taken it upon myself to add a new section to my blog for Wavelink Enabler Bugs. It’s not that I am frustrated with Wavelink support personnel. They have been more than attentive to my issues and have responded to my calls almost immediately.
The frustration comes with the core of the issue. I am having the same problems in the PPT-8846 Enabler (Released December 2006) as I am having in the MC-55 Beta Enabler (Beta Release this 2009). To Wavelink’s immediate defense, the MC-55 “Beta” Enabler is a “Beta” for a reason. But having an Enabler that has been revised more than once since the release of the 3.50-56 Enabler with the same fundamental issues? – hmmm.
Known Issues:
Issue: Handheld Desktop Displays ; No Method to Get Back to the Wavelink Enabler.
Above is an image of my case and point for my frustration. The above graphic displays the exact same issue on both Windows Mobile 6.1 (left) and Pocket PC 2003 (right). Same problem 3 years later?
When configuring the Enabler you have the ability to Manage the Taskbar and effectively lock access to the background of the Enabler. While this works most of the time I’ve noticed multiple instances of the Enabler allowing access to the desktop. Additionally, there is no way for the Wavelink Enabler to be accessed again. This is troublesome especially when the Enabler is responsible for Launching Applications (like in my client’s case).
Come on Wavelink; you can do better than this. – I have faith!
Work Around: The only work around for this issue is to restart the handheld. (aka warm boot/soft reset)
Known Versions: 3.50-56, 4-06-13 beta
Bug Status: Reported to Wavelink
Issue: Handheld Freezes in the Locked Full Screen Window; No Method to Get Back to Wavelink Enabler.
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| Motorola MC-55 (Agent Not Found) |
Symbol PPT-8846 (Update Complete) |
Both of the devices are frozen at the Update Window Screen. While the PPT-8846 is at a hard lock, the MC-55 will return to the Enabler if touched. * The right image was modified to remove application specific information and agent addresses.
The Wavelink Enabler is having issues with the Full Screen Control and Update Window. As shown in the above screens, the Update Windows should be “Hidden” as it’s normal state. For some reason, the Update Window Remains locked and will not automatically unlock itself. The end result is the Enabler is frozen in an Update State. The subsequent updates will not affect the screen locked out state.
Work Around: The only work around for this issue is to restart the handheld or not lock the screen during updates. (aka warm boot/soft reset)
Known Versions: 3.50-56, 4-06-13 beta
Bug Status: Reported to Wavelink
Issue: Software which monitors for state changes of Wireless WILL lock handheld device or cause TCP/IP stack corruption.
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| Symbol PPT-8846 (Corrupt TCP/IP Stack) |
Symbol PPT-8846 (Idle Application Locked) |
* The images have been blurred to remove any client specific information.
On the left you will see a corrupt TCP/IP Stack. You also will see that the wireless status indicator is changed to “no connectivity”. In this instance, the application which was sharing the call to the API for the wireless status lost the battle.
On the right, you will see the application (which previously lost the race) is frozen. The wireless feud seems to have caused the login credential boxes (the blank space above the numbers) to disappear. The handheld is locked and unusable. Please note that the wireless status indicator (next to the battery) is missing from the screen.
Work Around: The only work around for this issue is to restart the handheld (aka warm boot/soft reset)
Known Versions: 3.50-56
Bug Status: Reported to Wavelink
For More Free Training by BIT Tangents: Go to Wavelink Training (Click Here)
Info on Author: Brenton Blawat is a Wavelink Consultant who has worked closely with the Avalanche product for over 5 years. He has integrated Wavelink AMC (and variants) into a multitude of corporations including but not limited to: Seneca Foods Corporation, American Eagle Outfitters, and Alexian Brothers Health System.
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